Aci Software Support
Hi Sherre,
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What is the make and model of the computer?
If you have only issues with ACI appraisal software, before reverting to Windows 8, you may also try to uninstall and reinstall the ACI appraisal software in compatibility mode and check.
Let’s try to uninstall and reinstall the software in compatibility mode and check.
Step 1:
Uninstall the software.
a. Press Windows key + X on the desktop Screen and select Control Panel.
b. Click on Programs and Featuresand select the program to uninstall.
c. Click on ‘uninstall’.
d. Restart the computer.
Hi Chris,Please note that 'Sentinel Protection Installer 7.6.9' and 'Sentinel System Driver 7.6.0' are packages only designed for the following hardware keys:. Sentinel Dual Hardware Key. Sentinel Hardware Key. Sentinel UltraPro Key. Hasp driver for windows 10.
Step 2:
Follow these steps to install the software in compatibility mode and check if that helps.
a. Download the setup files from the manufacturer’s website.
b. Right-click on the setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu.
d. Click on ‘Apply’ and click ‘OK’ and run the file to install it.
You may also get in touch with the software manufacturer to check for any updates required for the software to run in Windows 8.1.
If the issue persists and you need to revert to Windows 8, then you may try the following steps.
If your PC came with Windows 8 you might be able to restore it back to Windows 8 by refreshing your PC. Your personal files won't be affected, but apps that didn't come with the PC will need to be reinstalled. For more info, see How to restore, refresh, or reset your PC.
Note: However before performing any task, you may take a backup of the important data.
Asi Software Support
For further information, refer to section “Can I go back to my old operating system” the article:
Aci Software Support Services
Windows 8 also includes a built-in tool to create a USB recovery drive. Using this you can create only USB drives.
However, you may also check with your computer manufacturer to see if they have any options to create on disks.
Aci Appraisal Software Support
Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.